FAQ

I did not yet receive my order, what can I do?

First, please check the tracking link we sent you, to see the current status of your delivery. If the package was undeliverable and sent back to us, please contact our CUSTOMER SERVICE and state your address, so we can double check the process.

 

Can I cancel my order?

If you order has not yet been paid, you can always cancel your order in your personal account. If you ordered as a guest you can always contact our CUSTOMER SERVICE. Note: We can’t stop or redirect already paid orders, since they’re almost immediately given to our shipping provider.

 

The article doesn’t fit me, can I exchange it for a different size?

  • Please state the kind of exchange you want, so our warehouse knows what to do.
  • If the new article you want is not available when your return arrives at our warehouse, we will refund you the appropriate amount of money.
  • In case of exchange the costs for the return shipment have to be borne by you. In exchange, we will send back the new article for free!

 

Which payment methods do you offer?

You can find an overview of all the PAYMENT METHODS right here. Currently we offer:

  • PayPal
  • Credit card

 

How can I use a discount code?

You can use your discount code in the checkout process! We offer Discount option in checkout Page, there you can see a field where you fill in your discount code. If there are any problems with your code, please get in touch with our CUSTOMER SERVICE.